Approve any voluntary guarantee and unused AI-credit policy; configure the real cancellation and withdrawal routes. This draft does not create or test a checkout workflow. Square-bracketed fields require verified information. Effective date: [INSERT PUBLICATION DATE].
1. Contact us about your order
Email support@support-mail.yellyeah.com from your purchase email address if possible. Include your order number, the product and whether you want to cancel a renewal, withdraw from a contract or request a refund. Do not send a full card number, password or private licence key.
You may explain a technical problem if you would like help, but you do not have to provide a reason to exercise an applicable statutory right of withdrawal. Contacting support does not require you to accept a repair instead of a refund where the law gives you a refund right.
2. Consumer withdrawal rights
If you buy as a consumer and the applicable distance-selling rules provide a cooling-off period, you normally have 14 days from conclusion of a digital-content or service contract to withdraw without giving a reason. Where required information has not been supplied, the period may be extended by law.
Immediate access to digital content does not, by itself, remove a withdrawal right. A permitted loss of that right requires the legally required express consent to supply during the withdrawal period, acknowledgement of the resulting loss of the right, and the required contract confirmation. General acceptance of these terms is not a substitute for that separate process.
For services you expressly ask to start during the withdrawal period, any proportionate charge for service already supplied, or loss of the withdrawal right after full performance, applies only where the legal conditions are met. We do not treat every subscription or AI purchase as automatically non-refundable digital content.
Notify us before the relevant deadline through the available withdrawal function or by an unequivocal statement, including email. You may use the model wording below, but it is not compulsory. We will confirm receipt. Where a statutory withdrawal refund is due, it will be made within the legal time limit, normally no later than 14 days after notification, using the original payment method unless you expressly agree otherwise and without a refund fee.
3. Faults, missing delivery and incorrect charges
If your paid files or access do not arrive, the product does not conform to what was agreed, a service fails, or you appear to have been charged twice, contact us with the order details. We will investigate and provide the remedy required by your contract and applicable law. Depending on the circumstances, this may include supplying the missing item, correcting the issue, a price reduction or a refund.
A voluntary guarantee or the end of included support does not replace your statutory rights. Statutory remedies are not limited to the duration of a promotional refund promise.
4. Additional money-back guarantees
If your offer expressly includes an additional money-back guarantee, its scope and deadline will be shown before purchase and recorded with your order. We will honour that guarantee in addition to your statutory rights. Do not assume that a guarantee for one product also covers a separate membership, Reach subscription, AI credit purchase or renewal.
5. Cancelling a recurring plan
Campaign Kit’s core purchase is one-time. Reach and Funnel Club are separate recurring products only when ordered on that basis. Your checkout and receipt must identify the price, billing interval, renewal date and cancellation arrangements.
You can request cancellation of future renewal through the account or subscription-management link supplied with your order, or by contacting support. Send your request before the next renewal is due. If the portal is unavailable, email us; keep a copy of your request. We will confirm the effective date and any remaining access.
Cancelling future renewal normally leaves access available until the end of the paid period. It is different from statutory withdrawal, termination for a defect or an approved refund. Any mandatory right to terminate earlier, receive a refund or avoid a renewal charge takes priority.
If you do not renew Reach: after your paid term ends, new paid work pauses, including campaign creation and editing, approvals, new scheduling, Social Posts creation and adding or changing Results & Profit records. Existing published pages, saved records, reports, exports and recovery tools remain available. Licence expiry does not deactivate WordPress or delete your website or customer data.
Funnel Club membership expiry ends new protected downloads and imports. You may keep and reuse legitimately downloaded, paid-for packs under their pack-use licence. Cancellation does not delete your existing files or published pages. Reach cancellation does not cancel a separately purchased Campaign Kit.
Deleting a plugin, closing a browser, stopping use or unsubscribing from marketing emails does not by itself cancel a paid subscription. Account deletion and subscription cancellation are separate requests; contact us if you need both.
6. AI access and credits
The Campaign Kit includes a one-time AI image allowance: 25 for Starter or 75 for Marketer, usable within 12 months of activation. Additional AI purchases are separate and optional. Their price, charging unit, allowance and any expiry must be stated before purchase. A failed or uncertain request may need reconciliation before its final credit status is known.
For a missing result, unexpected deduction or duplicate request, send the request identifier, approximate time and affected feature to support. We will check the service record and correct an erroneous deduction. Do not repeatedly retry an uncertain paid request while it is being investigated.
Statutory withdrawal and defect rights continue to apply where relevant. Any additional refund policy for unused credits or a paid AI plan is: [INSERT APPROVED POLICY, INCLUDING EXPIRY AND TREATMENT OF UNUSED BALANCE]. We do not represent all credits as automatically non-refundable.
7. After a refund
We will identify the order or part of the order being refunded and explain the related access changes. Commercial account access, support, updates and original content rights tied solely to a fully refunded purchase may end. Your independently owned material, separate purchases and rights under applicable open-source licences are unaffected.
We do not remotely delete your published customer pages as a refund process. If a refund means you no longer have permission to use particular proprietary content, the refund notice will identify that content and the required action, subject to applicable law.
8. Model withdrawal notice
You may copy the following into an email or letter. Delete wording that does not apply. An order number helps us find your purchase but is not a condition of a valid withdrawal.
To: [FULL LEGAL NAME], [PUBLIC BUSINESS ADDRESS], support@support-mail.yellyeah.com
I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following digital content or service:
Product or service:
Order number, if available:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Purchase email:
Date:Signature of consumer(s), only if this form is submitted on paper.
The provider’s full business details appear in our Terms & Conditions. For technical help, see Service & Support.